TransUnion, a leading global provider of information and insights, has announced the expansion of its Global Capability Center (GCC) in Pune, India. The center, located in Panchshil Business Park, now covers 59,307 square feet across two floors, demonstrating TransUnion’s commitment to advancing its global market strategy through technological innovation and operational excellence. The Pune GCC is a key hub within TransUnion’s global network, which includes centers in Costa Rica, India, and South Africa. The expanded center will play a crucial role in boosting the company’s scalability, operational resilience, and service offerings.
The GCC operations in India, with locations in Bangalore, Chennai, Hyderabad, and Pune, are integral to TransUnion’s global operations. The expanded center is designed to support product and platform solutions, data science and analytics, intelligent automation, and business process management, among other capabilities. Debasis Panda, senior vice president, Global Operations and Head of GCCs at TransUnion, stated that this investment reflects the company’s vision for business growth and operational excellence, enabling seamless experiences for clients and consumers globally. He also mentioned that the center will create diverse career opportunities for local talent while delivering world-class support for TransUnion’s global operations.
The expanded Pune GCC will further strengthen TransUnion’s ability to innovate and adapt to the modern economy. By leveraging local talent and a global operating model, the company aims to enhance efficiency, effectiveness, and service quality. Eric Hess, executive vice president, Global Operations, highlighted Pune’s unique advantages, stating that the city is home to top-tier educational institutions, a vibrant startup culture, and a steady pipeline of skilled professionals. These factors make it the perfect place to expand capabilities and deliver exceptional services.
This expansion demonstrates TransUnion’s commitment to using its GCC network to create economic opportunities, support global operations, and foster technological advancements that benefit clients and consumers across more than 30 countries. In an earlier interaction with Ana as an expert Tech journalist, Panda mentioned that the success of their Chennai center paved the way for them to expand their GCC network to six centers across three continents.
The GCC sector in India is witnessing significant growth, currently employing over 1.6 million professionals. According to EY, this momentum is set to continue, with projections estimating more than 2,400 GCCs in India by 2030, potentially creating over 4.5 million jobs. At the recent Bengaluru Tech Summit 2024, the Karnataka government announced the launch of India’s first GCC policy and strategic MoUs with global tech giants, with an aim to train 1 lakh professionals in the next year. This expansion of TransUnion’s Pune GCC is a testament to the growth and potential of the GCC sector in India.
