As companies rush to adopt AI, there is a growing concern about the potential job cuts that may result from increased efficiency. While businesses see AI as a means for growth, employees worry about being replaced by automation. In an interview with Gautam Singh, business unit head of WNS Analytics, he mentioned that they are expecting a significant increase in revenue with the implementation of generative AI. He also highlighted the success they have had in achieving efficiency improvements through analytics, AI, and automation initiatives. WNS Analytics, the data, analytics, and AI practice of WNS, offers industry-specific services tailored to their clients’ needs. They have also adopted outcome-based models, where they are compensated based on the value or revenue benefits they deliver to clients. To fully harness the potential of AI, WNS Analytics is focused on upskilling their employees. They have partnered with training providers and have implemented a comprehensive training program for their employees, with a specific focus on generative AI. Additionally, they have installed AI tools on all employees’ computers and are training them on how to use them to improve work efficiency. Proper utilization of data is also crucial for successful AI automation. WNS Analytics emphasizes the importance of data and has implemented measures to ensure its proper utilization. With these efforts, WNS Analytics is well-positioned to capitalize on the potential of AI and drive growth for their clients.
